Terms of Service

1. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding contract to use the Service. The Service is intended for use by business professionals, including field service operators, office managers, and technicians. Use of the Service for personal, non-commercial purposes is not permitted.

2. Accounts

2.1 Registration

To access the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

2.2 Account Security

You agree to notify us immediately at the contact email below if you suspect any unauthorized use of your account or any security breach. We are not liable for any loss resulting from unauthorized use of your account credentials.

2.3 Team Accounts

If you administer an account on behalf of a company or team, you are responsible for ensuring all team members comply with these Terms. You may grant and revoke access to team members within the App's permission settings.

3. Trials, Subscriptions and Payment

3.1 Current Access

The Service is currently provided on a trial basis. Trial access is provided as-is and may be modified, suspended, or ended at our discretion.

3.2 Future Paid Plans

We intend to offer the Service on a paid subscription basis. If we do, pricing, plan features, and billing cycles will be described in the App and on our website, and we will give you notice before any charge applies to your account. We reserve the right to modify pricing with reasonable advance notice.

3.3 Payment Processing

We do not currently process payments or store financial account information. If paid plans are introduced, card details will be handled by a PCI-compliant payment processor rather than stored on our systems, and cancellation and refund terms will be published before billing begins.

3.4 Taxes

You are responsible for all applicable taxes, levies, or duties imposed in connection with your use of the Service. We will collect applicable taxes where required.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates applicable local, state, national, or international laws or regulations
• Attempt to gain unauthorized access to any part of the Service or its related systems
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the App
• Upload or transmit malicious code, viruses, or any software designed to damage or interfere with the Service
• Use the Service to send unsolicited communications or spam
• Misrepresent your identity or affiliation with any person or organization
• Scrape, harvest, or collect data from the Service without our prior written consent
• Resell or sublicense access to the Service without authorization

5. Your Data

5.1 Ownership

You retain all ownership rights to the data, content, and information you submit to the Service ("Your Data"). We do not claim ownership of Your Data.

5.2 License to Us

By submitting Your Data to the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, and display Your Data solely as necessary to provide the Service to you. This includes transmitting Your Data to the third-party providers identified in our Privacy Policy where a feature you use requires it.

5.3 Responsibility

You are solely responsible for Your Data, including information about your customers. You represent and warrant that you have all rights necessary to submit Your Data and that doing so does not violate any third-party rights or applicable law.

5.4 Data Backup

While we take reasonable precautions to protect Your Data, we recommend maintaining independent backups of critical business data. We are not liable for loss of Your Data resulting from events beyond our reasonable control.

5.5 Export and Deletion

You may request an export of Your Data at any time while your account is active. Following termination, we will make Your Data available for export for 30 days, after which it may be permanently deleted. You may request immediate deletion instead.

6. Intellectual Property

All rights, title, and interest in and to the Service — including the App, its design, features, software, and content provided by CarrollMedia, LLC — are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.

These Terms do not transfer any intellectual property rights to you. You may not use our trademarks, logos, or branding without our prior written consent.

7. Third-Party Services

The Service relies on third-party providers, including those identified in our Privacy Policy, and may in future integrate with additional third-party services. Those services are governed by their own terms and privacy policies. We are not responsible for the practices, content, or availability of third-party services.

8. Availability

We do not currently offer a service level agreement. We aim to keep the Service available and will give reasonable notice of planned maintenance where practical, but the Service may be unavailable from time to time.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, CARROLLMEDIA, LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Automated features, including note structuring and property information, are provided to assist you and may be inaccurate or incomplete. They are not a substitute for your own professional judgment, site inspection, or measurement, and you should verify any figure before relying on it in a quote or contract.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CARROLLMEDIA, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless CarrollMedia, LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the Service; (b) Your Data; (c) your violation of these Terms; or (d) your violation of any third-party rights.

12. Term and Termination

12.1 Term

These Terms remain in effect for as long as you use the Service or maintain an account.

12.2 Termination by You

You may terminate your account at any time by deleting your account in the App settings or by contacting us.

12.3 Termination by Us

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our discretion.

12.4 Effect of Termination

Upon termination, your right to use the Service will immediately cease, subject to the export window in Section 5.5. Sections that by their nature should survive termination (including Sections 5, 6, 9, 10, 11, and 14) shall survive.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the Effective Date above and, for material changes, provide notice by email or in-app notification at least 14 days before the changes take effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings conducted in Columbus, Ohio. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

YOU AND WE AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. CarrollMedia, LLC may assign its rights without restriction.

16. Contact Us

If you have questions about these Terms, please contact us:

Read our Privacy Policy